Privacy policy

Your privacy matters to us. We believe transparency is part of good design. This Privacy Policy explains what information we collect, why we collect it and how we use it to provide you with the best possible experience while respecting your privacy.

Last updated: 5 August 2026

At Cigale & Fourmi Oy Ab ("Cigale & Fourmi", "we", "our" or "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit cigalefourmi.com (the "Site"), purchase our products, contact us, or otherwise interact with us.

By using our Site, you acknowledge that your personal information will be processed as described in this Privacy Policy.

About Us

Company Name: Cigale & Fourmi Oy Ab

Address: c/o Batofin 6A3, 00130 Helsinki, Finland

Email: info@cigalefourmi.com

Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide

When you place an order, contact us or subscribe to our communications, we may collect personal information such as your name, billing and delivery addresses, email address, telephone number, account information and details relating to your purchases.

Automatically Collected Information

When you browse our website, we automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages viewed, products viewed, referring website, time zone and how you interact with our Site. We collect this information using cookies, pixels, server logs and similar technologies.

Payment Information

Payment information is processed securely by our third-party payment providers. We do not receive or store your complete payment card details.

How We Use Your Information

We use your personal information to provide the products and services you request and to operate our business effectively.

Contractual Fulfilment & Business Operations

This includes processing and delivering your orders, communicating with you about your purchases, providing customer support, processing payments, preventing fraud, maintaining our records and complying with our legal obligations.

Marketing & Analytics

Where you have provided your consent through our cookie banner, we may also use your information to send marketing communications, improve your experience on our website, understand how visitors use our Site and measure the effectiveness of our advertising campaigns.

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we process your personal information on one or more of the following legal bases:

  • Contract: to process and fulfil your orders and provide the services you request.

  • Legal obligation: to comply with applicable laws, including accounting, taxation and consumer protection requirements.

  • Legitimate interests: to operate and improve our business, protect our website, prevent fraud, maintain security and provide customer support.

  • Consent: where required by law, including for certain cookies, analytics and personalised advertising.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality, remember your preferences, analyse website traffic and improve your browsing experience.

With your consent, we also use marketing cookies to measure the effectiveness of our advertising and display advertisements that may be more relevant to your interests.

You can manage your cookie preferences or withdraw your consent at any time through our website's cookie banner. Essential cookies cannot be disabled as they are required for the website to function correctly.

Analytics and Advertising

To better understand how our website is used and to improve our marketing, we use trusted analytics and advertising services. These services are activated only where you have provided the appropriate consent through our cookie banner.

Google Services (Analytics, Ads & Tag Manager)

Google Consent Mode v2

Our website uses Google Consent Mode v2. This allows Google tags to adjust their behaviour based on the choices you make in our cookie banner. Where you do not consent to analytics or advertising cookies, Google tags operate in a limited mode designed to respect your consent preferences while supporting essential measurement and reporting.

Enhanced Conversions & Customer Match

Where these features are enabled and you have provided your consent, we may use Google's Enhanced Conversions and Customer Match services.

These features securely transmit certain customer information, such as your email address or telephone number, in a privacy-protective format (for example, hashing). This helps us measure advertising performance, improve conversion measurement and, where permitted, create customer audiences for advertising purposes.

Meta Technologies (Facebook & Instagram)

With your consent, we use Meta technologies, including the Meta Pixel and, where applicable, the Meta Conversions API with Advanced Matching.

These technologies help us understand how visitors interact with our website, measure the effectiveness of our advertising campaigns and improve the relevance of our marketing. Where applicable, Meta may associate this information with your Meta account in accordance with its own privacy practices.

Where Advanced Matching is enabled, certain identifiers, such as your email address or telephone number, may be securely transmitted in a hashed format to improve conversion measurement and advertising performance.

You can withdraw your consent at any time through our cookie preferences.

Email Marketing

If you choose to receive marketing emails from us, we may send you updates about new collections, products, promotions and other news using Shopify Email.

You can unsubscribe at any time by clicking the unsubscribe link included at the bottom of every marketing email.

Payment Processing

Payments made through our website are securely processed by trusted third-party payment providers.

Depending on your location, available payment methods may include Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna, major credit and debit cards, local banking methods and cryptocurrency payments through a third-party digital wallet service.

Your payment information is processed directly by the relevant payment provider in accordance with its own privacy policy. We do not store your complete payment card details on our servers.

Shipping and Order Fulfilment

To deliver your orders, we share only the information necessary to complete your shipment with our trusted delivery partners.

Depending on your location, these partners may include Posti, DHL and FedEx.

The information shared may include your name, delivery address, email address, telephone number and order details. We provide only the information required to fulfil your order.

Sharing Your Information

We share personal information only where necessary to operate our business and provide our services, as described throughout this Privacy Policy.

This may include trusted service providers such as Shopify, payment processors, shipping companies, analytics providers, advertising partners, fraud prevention services, professional advisers and public authorities where required by law.

We do not sell your personal information to third parties.

International Data Transfers

As we sell and ship our products worldwide, your personal information may be transferred to countries outside your country of residence.

This may occur through trusted service providers that process personal information on our behalf, including Shopify, Google, Meta and our payment and logistics providers.

Whenever personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we take appropriate safeguards to protect your information, including the use of European Commission-approved Standard Contractual Clauses (SCCs), adequacy decisions or other lawful transfer mechanisms where applicable.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations (such as accounting and tax requirements), resolving disputes and maintaining appropriate business records.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom or another jurisdiction that provides similar rights, you may have the following rights under applicable data protection laws:

  • Right of access: Request a copy of the personal data we hold about you.

  • Right to rectification: Request correction of inaccurate or incomplete information.

  • Right to erasure ("right to be forgotten"): Request deletion of your personal information where we are no longer legally required to retain it.

  • Right to restrict or object: Object to or restrict certain processing activities, including direct marketing.

  • Right to data portability: Request a copy of your personal information in a structured, commonly used and machine-readable format.

  • Right to withdraw consent: Withdraw your consent at any time where processing is based on consent, including for analytics and personalised advertising.

  • Right to lodge a complaint: Lodge a complaint with your local data protection authority. In Finland, this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

To exercise any of these rights, please contact us at info@cigalefourmi.com.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to employees and trusted service providers who require it to perform their duties.

Although no online service can guarantee absolute security, we continually review and improve our security practices to safeguard the information entrusted to us.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or the services we provide.

The most current version will always be available on this page together with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Cigale & Fourmi Oy Ab

c/o Batofin 6A3

00130 Helsinki

Finland

Email: info@cigalefourmi.com